RETURNS POLICY
EzyDog will gladly accept returns for items that are in an 'as new' condition within 30 days from the date of purchase. The items must be new in appearance and free from hair and dirt. Items must have been purchased directly from ezydog.co.uk. Items not purchased directly from ezydog.co.uk must be returned to the original place of purchase.
We recommend carefully trying on your new EzyDog products indoors, keeping the packaging intact, before taking outside.
Personalised labels cannot be returned.
Beds: due to their size, beds are excluded from our free returns service. Customers wishing to return a bed will need to arrange and cover the cost of return postage themselves. Wherever possible, beds should be returned in their original vacuum-packed condition; once removed from packaging, please repackage as securely as you can for transit, as courier size restrictions will apply.
If your bed arrives faulty or damaged, please contact us straightaway; in these cases, we will cover the cost of return postage or arrange collection on your behalf.
RETURNS PROCESS
We want you to be fully satisfied with your purchase from us. If you need to return, please click here to get your Royal Mail returns label. You can then send back your unwanted item within 30 days of receipt, unused and in its original condition.
Please note: this free returns label does not cover beds. If you need to return a bed, please contact us at and we'll advise on the best way to arrange this.
Our return address is:
EzyDog - Returns
Town and Country Covers Ltd
Nevil Shute Road
Portsmouth
PO3 5RX
RETURNS ADDRESS
EzyDog - Returns
Town and Country Covers Ltd
Nevil Shute Road
Portsmouth
PO3 5RX
If you experience a problem with a product purchased from one of our suppliers please return the item to the original place of purchase. If the store is not local to you or it is not convenient to return the item in person, the store should be able to handle your query via post. If you require any help obtaining contact details please let us know.